How can we help?

Start with your account so you can publish and manage your ads and communicate about them.

1. Start signing upOpen the app, choose to create an account, then enter the required registration details.
2. Complete verificationIf a verification code is requested, enter the code sent to the contact method you registered with. Never share it with anyone.
3. Set up your profileReview your name and contact details, and complete the required fields to save your account.

Creating an account is different from verifying it; you may need to complete verification depending on the account type and the service required.

Choose the account type that reflects your capacity when dealing.

The account type alone is not identity verification or a guarantee of listing quality. Always check the verification status and the advertiser’s details.

1. Choose the business accountStart from the business account option available during registration or in account settings.
2. Enter the business detailsPrepare the business name, contact details, and representative information, then complete the fields requested by the app.
3. Attach the required documentsUpload clear, valid documents when requested, and make sure they match the business details.
4. Track the request statusFollow your request status inside the app, and complete any additional information the review team asks for.

Rely on the requirements list shown to you inside the app; documents may differ by country and the nature of the business.

Verification helps confirm the account owner’s or business’s details. Start from the verification option available in your account.

1. Review your detailsMake sure the name, account type, and business details (if business) are correct.
2. Upload only what is requestedUse clear, complete images of valid documents, without cropping or editing the required information.
3. Follow the review outcomeCheck the request status and any notes to re-upload a document or complete the details.

Upload your documents only through the approved verification path. A verification badge does not replace inspecting the item and checking the deal details.

1. Start a new adChoose to add an ad, then select the category that matches the item or offer.
2. Add photos and accurate detailsUse clear photos of the actual item. Write an honest description, and complete the metal, karat, weight, and condition fields when requested.
3. Set pricing and contactChoose from the available pricing methods, and make sure the amount, currency, and contact method are correct.
4. Review then submitCheck all the details, then submit the ad. Track its status from your ads list and address any notes shown to you.

The ad may be reviewed before it appears; submitting an ad does not necessarily mean it is published immediately.

Choose from the pricing methods shown in your ad form, and review what buyers will see before submitting.

• When entering a direct price: Clarify whether the amount is for the whole item or per weight unit, according to the available fields.
• If pricing linked to metal or weight appears: Confirm the karat, weight, and price calculation method, and do not assume it updates automatically unless the app states so.
• If negotiation is available: Indicate that negotiation is possible through the dedicated option, while providing enough information about the item.

Clarify the currency and what the price includes in terms of making charges or fees, if any. Agree on the final price before completing the deal.

An ad may be rejected if it does not meet the publishing requirements. The reason shown in your ad’s status is the reference for what needs to be changed.

• Missing or mismatched details, such as the description, karat, or weight when requested.
• Unclear photos, photos that do not represent the listed item, or misleading information.
• An unsuitable category, or content not allowed under the approved publishing policy.
• Duplicated ads, or an issue with the account details or required verification.

What should I do? Open the ad details, review the rejection reason if shown, then edit the notes and resubmit using the available option. If the reason is unclear, contact support and include the ad number.

1. Open your adsGo to your ads list and open the ad you want.
2. Stop its visibilityChoose hide or pause publishing from the ad actions, if the option is available for its status, then confirm.
3. Check its new statusMake sure it is no longer visible. When you want it back, use the show or republish option if available.

Hiding is different from deleting. If the sale is completed, update the ad status to “sold” when this option is available.

Open the help or contact section inside the Ayar app, and use the approved support channel shown to you.

• State the subject of your inquiry, what you were trying to do, and what actually happened.
• Include the ad or request number if available, and a screenshot after hiding any sensitive data.
• In case of suspicious dealing, keep the conversations and details and send a clear report.

The support team never needs your password or verification code. The contact button here helps you prepare a message to copy and send from the app.

• Review the advertiser and the offer: Check the account details, and ask for clear photos and information. Verification alone does not guarantee a safe deal.
• Inspect the item: Verify the metal, karat, weight, and condition with a trusted party before completing the purchase, and ask for a document detailing the transaction.
• Take your time before paying: Do not transfer money based on a promise or urgency. Confirm the other party’s identity and the agreed delivery terms and price.
• Protect your data: Never share a verification code or password, and do not open suspicious payment or login links.
• Keep the evidence: Save conversations, ad details, and payment proofs, and report any suspicious behavior.

If you feel pressured or notice inconsistencies in the details, stop the deal and contact support before proceeding.